General Shipping:
At PielFrama.us, we are proud to offer handmade leather products manufactured in Spain. Our products are carefully handcrafted with the utmost attention to detail and quality, taking 7-21 business days (or as specified in the product description) to complete.
Once an order is placed, we will request the products to be made and delivered to our office in Colorado, United States. Upon receipt, we will thoroughly inspect each leather case to ensure its quality and satisfaction before shipping to the customer.
Please note that the total turnaround time from the customer's order placement to delivery may take up to 7-21 business days. We will do our best to keep you informed of the status of your order and estimated delivery date.
In case of an incorrect shipping address, please contact us immediately by phone (1-720-343-7977) or e-mail. Once your order has shipped, we are unable to make any changes to your order or shipping address.
Please note that we are not responsible for lost or stolen packages which show proof of delivery from the shipping company. Any shipment issues or order-related problems must be reported to us within 14 days of the shipping date.
At PielFrama.us, we understand the value of timely delivery and we will do our best to ensure that your handmade leather goods arrive in perfect condition and within the specified timeframe.
International Shipping:
Delivery time outside the United States is estimated to be between 5-7 business days and is NOT guaranteed. Your package may be held by your country’s customs agency until cleared. We do not have control over your local shipping carriers or customs agencies. However, you can be assured that all international packages are being shipped out with all needed documentation to avoid unnecessary delays
Duties and Taxes: Our prices do not include duties or value-added taxes. If assessed, these charges are the responsibility of the package recipient and will be billed by the local customs office or shipping carrier.
Order/Preorder Policy:
When you place an order with PielFrama.us, your credit card will be charged immediately to secure your position in the handmaking process and reserve a custom leather case for you. Your purchase guarantees your place in the line for our handmade products, and your order will be fulfilled as soon as the item becomes available.
If for any reason you need to cancel your order, you may do so prior to the shipment date. Simply contact us by phone (1-720-343-7977) or e-mail, and we will assist you with the cancellation process.
Please note that by placing an order or pre-order with us, you acknowledge that you understand our handmaking process can take 7-21 business days (or as specified in the product description) and that you agree to our shipping policy and terms of purchase.
At PielFrama.us, we are dedicated to providing the highest level of customer service and satisfaction. If you have any questions or concerns, please don't hesitate to reach out to us.
Package Refusal & Undeliverable Packages:
If a customer refuses (does not accept) the package, the customer will be billed the return fee assessed by the shipping company. Prior to sending your package back, please request a Return Merchandise Authorization (RMA) number. Packages that are returned to us as Refused without RMA or Undeliverable will be issued a refund minus a 15% restocking fee and shipping costs. Reshipping fee will apply to reship a refused or undeliverable package.
Returns & Exchanges:
If you are unsatisfied with the product you have received, we will be glad to assist you with an exchange or refund. Returns or exchanges must be made within 30 days of the original purchase shipping date, product must be unused and in original product packaging. Return/Exchange Merchandise Authorization (RMA) number is required for all returns. RMA requests must be submitted by the customer via “My Account” section by logging into your account and clicking on “Completed Orders” and following the instructions for returns.
If you did not create an account upon checkout, please fill out Return Request Form by clicking here. Please fill out ALL fields and in the “Details” section include the reason for return and what you would like to do (return for refund, exchange, etc.). A customer service representative will e-mail you back with further information.
No refunds or exchanges will be made after 30 days of the original purchase shipping date.
Authorized refunds will be made for the original invoice price of the item; shipping and handling cost is NOT refundable. Exchanges will require additional shipping expenses. The customer will be responsible for ALL costs involved in returning and/or re-shipping the product. Returns must be shipped properly packaged, in a hard box. It is the customer’s responsibility to insure the return package – we are not liable for lost or damaged merchandise.
Items must be returned unused, undamaged, with all parts and accessories, and in original packaging. Products returned with signs of wear and tear or damage will not be accepted for refund or exchange and will be returned to the customer at the customer's expense. Any products that are returned without an RMA number, without packaging or damaged packaging, missing parts or accessories, will be subject to a 15% restocking fee (15% of the original invoice price of the item). However, these types of returns or exchanges are still subject to be denied and returned to the customer at the customer’s expense.
All refunds and exchanges will be processed within 1-2 weeks of receipt.
Special Order, Featured, Closeout Sale, Discontinued and Wholesale products will not be accepted back for refund or exchange. If defective, exchange will be offered for identical product.
Holiday Return Period – Orders placed from November 15th through December 15th qualify for extended holiday return period through January 15th. All other return policies apply.
Warranty:
Limited Product Warranty: Our products are made to ensure satisfaction and service during the natural life of the product. Cases are designed to protect your device, so the natural life of the case will vary depending on product usage and care. PielFrama.us warrants to the original purchaser that its products will be free from defects in material and workmanship for a period of 30 days (unless stated otherwise under product's description) from the original date of purchase. Belt clips and belt clip parts are warranted for a period of 30 days from the original date of purchase.
This limited warranty does not cover defects from product misuse, product neglect, product abuse, product tampering, product alterations and unauthorized product repairs. The limited warranty also does not cover improper cleaning/care of your product. For proper care, please refer to the manufacturer's website, or contact manufacturer directly. Furthermore, this warranty does not cover any consequential damage to a person or property other than the product purchased. PielFrama.us reserves the right to repair or replace the product if limited warranty applies.
Privacy & Security:
Your Privacy: Your privacy is very important to us. PielFrama.us does not sell, exchange, or distribute your e-mail address or personal data to anyone. In order to ship products and contact our valued customers, it is necessary to gather some information about you. We feel it is your right to know how the information collected will be used.
Your e-mail will be used as a primary form of communication. We will send all order related information to the e-mail address you provide. PielFrama.us may periodically send information about specials, giveaways, promotions and new products to you via e-mail. Please let us know if you would rather not receive these promotional announcements and we will be happy to remove you from our list.
Your address is only used to ship the product(s) to you. We do not participate in any direct mailings nor will we sell, share or provide your information to any company who does.
Generally, we do not monitor the age of visitors to our website nor is our website structured to attract any under age 13. Therefore, we believe it is ultimately the parents’ responsibility to supervise their children’s online activities.
Online Security: Whenever you provide any order information, we use SSL technology to make sure that it is "encrypted," or, scrambled, so that no one else can read it while it is being transmitted over Internet. After you place an order all information (such as your name, address, and email address) is safely stored behind a firewall.
BY PLACING AN ORDER FOR PRODUCTS ON PIELFRAMA.US WEBSITE CUSTOMER AGREES TO BE BOUND BY AND ACCEPT COMPANY POLICIES AND SALES TERMS.